Privacy Policy
GenLabs, Deca, and TensorBin ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you access and use our AI platform and related services (collectively, the "Services").
By using our Services, you agree to the data practices outlined in this policy.
14. TLDR; Privacy Summary
- We collect: Your email, password (hashed), payment info (via Stripe), feedback, API keys, and data you upload for model fine-tuning. We also track platform usage (prompts, responses, etc.) and your session activity.
- We use it to: Operate the platform, process payments, personalize experiences, improve services, and ensure security.
- We share with: AI providers (OpenAI, Google, Azure), Stripe, service providers, legal authorities, and in business transfers.
- We protect your data: With encryption, access controls, and regular audits. No system is 100% secure.
- You have rights: To access, correct, delete, or restrict use of your data.
- We use third-party APIs: Your prompts and conversation history are shared with third-party model providers (OpenAI, Google Gemini, Azure).
- We store data: In a PostgreSQL database on Supabase, including your prompts and conversation history.
- We may transfer data: To other countries, including third-party AI providers.
Full Terms
- Account Information: We collect your email and password (hashed for security) when you create an account.
- Payment Information: If you make purchases, we collect payment details (via Stripe) like credit card information, billing address, and transaction history. We do not store your full credit card details.
- Feedback: We collect your email, satisfaction ratings, and comments when you provide feedback.
- API Key Information: When creating API keys, we store the key name, type, and usage data.
- Fine-tuning Data: If you fine-tune models, we collect the datasets, model details, and other associated parameters.
- Usage Data: We track your usage, including models used, prompts submitted, responses received, and associated credits. This data may be shared with third-party AI providers (e.g., OpenAI, Google Gemini).
Note: We have no control over requests sent to decentralized models. Requests with fewer than 10,000 credits may be used by Google to improve its services.
- Session and Log Data: We use session IDs to track activity and log API requests, including IP address and errors.
- Technical Data: We collect device information, including your IP address, browser type, and operating system.
We use your information for the following purposes:
- Providing Services: To operate our platform, process your requests, and provide you with access to our AI models and tools.
- Account Management: To create and manage your account, verify your identity, and provide customer support.
- Payment Processing: To process your payments and manage your subscriptions.
- Personalization: To personalize your experience and recommend relevant models and tools.
- Improvement: To analyze usage patterns and improve our Services.
- Communication: To notify you about updates, promotions, and customer support.
- Security: To protect our Services from fraud and abuse.
- Research: To conduct research and development to improve our AI models.
- Legal Compliance: To comply with applicable laws and regulations.
- Error Resolution To resolve issues and improve our Services.
We may share your information with the following third parties:
- AI Model Providers: We share your prompts and conversation history with third-party AI providers (such as OpenAI, Google Gemini, and Azure AI) to generate responses.
- Payment Processors: We share payment information with Stripe to process your payments.
- Service Providers: We may share your information with third-party service providers for data storage, analytics, and other services.
- Legal Authorities: We may disclose your information to legal authorities as required by law.
- Business Transfers: In case of a merger or sale of assets, your information may be transferred to the acquiring entity.
- Aggregated Data: We may share aggregated and anonymized data for research and analytical purposes.
4. Data Security
We use various security measures to protect your information, including:
- Encryption: Your data is encrypted both in transit and at rest.
- Access Controls: We limit access to your data to authorized personnel.
- Regular Audits: We conduct security audits to identify and resolve vulnerabilities.
- Password Hashing: We hash passwords to ensure security.
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your data as long as necessary to provide our Services and comply with legal obligations. If your account is closed, some data may be retained for a reasonable period.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to the data we hold about you.
- Correction: You can request corrections to inaccurate data.
- Deletion: You can request the deletion of your data, subject to certain limitations.
- Objection: You can object to the processing of your data in certain cases.
- Restriction: You can request restrictions on how we process your data.
To exercise these rights, please contact us using the contact information below.
7. Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect data from children. If we learn we have collected data from a child, we will delete it immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy. Material changes will be communicated through our website or other means. Continued use of our Services constitutes acceptance of any changes.
If you have any questions about this Privacy Policy, please contact us at:
[email protected]
10. Specific Data Handling Details